Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
helpful staff
convenient location
uncomfortable bed
average dining
7.0/10
Very good
Rooms
7.5
Location
8.0
Service
7.0
Dining
6.5
Guest reviews
7.0/10
based on 4 reviews
8.7
8.7/10 based on 222 reviews
Walter
United Kingdom,
May
2024
7.2/10
The hotel's rooms were very spacious and comfortable, ideal for families with a kitchen for added convenience. However, the service fell short in terms of customer service skills, and the absence of expected standards for a Marriott property was noticeable. The location, while nicely different, lacked sufficient seating space, but the free shuttle bus service was highly appreciated. Overall, the hotel offers a mix of positives and negatives.
Rooms
8.0
The rooms were very spacious and comfortable, perfect for a family stay with the added convenience of a kitchen.
Service
5.0
The service lacked the expected customer service skills, although the gesture of refunding the taxi fare was noted.
Location
7.0
The location was nice and different from other hotels, but there was a shortage of seating for the existing crowd.
Dining
9.0
The dining experience was rated as the best, with free and timely service, despite the need for more space and staff.
Facilities
7.0
The facilities offered dry cleaning, grocery shopping service, and commercial amenities.
Dennis
United Kingdom,
December
2023
7.4/10
The hotel room was spacious and set up like a 2-bedroom apartment, offering a great stay with cleanliness and comfort. However, the double bed was uncomfortable, and there was a slight ventilation issue in the bathroom. The service was accommodating and friendly, but some more variety would enhance the experience. The location was convenient for various activities and featured a reliable free shuttle service. However, the free breakfast was a nice touch. Overall, the stay provided great value for money with its clean and comfortable rooms, friendly service, and convenient location.
Rooms
8.0
The room was set up like a 2-bedroom apartment, very clean, comfortable, and had everything we needed.
Service
7.0
The service was very friendly and accommodating, greeting us warmly every time. More variety in services would be beneficial.
Location
9.0
The location was excellent for various activities and featured a reliable free shuttle service.
Dining
6.0
The dining experience was not remarkable, with limited options and an early closing time. However, the free breakfast was a nice addition.
Facilities
7.0
The facilities were satisfying, but more varied options could enhance the overall experience.
Joseph
United States of America,
November
2023
7.0/10
The hotel had my family with me, had one double bed which is quite uncomfortable, and the ventilation in the bathroom had a smell of noises. On the positive side, the room was big, and breakfast had plenty of options of things to eat.
Rooms
7.0
The room provided was big with plenty of breakfast options, suitable for family stays. However, the double bed was uncomfortable and the bathroom ventilation had an odd smell.
Service
7.0
The service was comfortable for the family with 2 bathrooms. Although there was no shuttle bus, they refunded the taxi from the airport. It needs to offer more varieties.
Location
8.0
It's very different from other hotels in the Toronto airport area.
Dining
5.0
The dining experience needs more varieties. While the breakfast was good, there were unhealthy choices and not many options, except for morning breakfast.
Facilities
8.0
The hotel facilities offered laundry, dry cleaning, grocery shopping service, and shops/commercial services.
Margaret
United Kingdom,
July
2023
7.6/10
I had a great stay at the hotel. The rooms were very comfortable and nicely furnished, but the ventilation in the bathroom had a slight smell, and the bed was quite uncomfortable. The service was excellent, with helpful and kind staff, although I had to take a taxi from the airport as there was no shuttle bus. The location was really nice, offering a different experience compared to other hotels, and the dining was average with some lines and fake eggs for breakfast. Overall, a good choice for a stay.
Rooms
7.0
The rooms were spacious and nicely furnished, but the ventilation in the bathroom had a slight smell. The double bed was quite uncomfortable.
Service
9.0
The staff were helpful and kind, and the service was excellent. They even refunded my taxi fare from the airport due to the lack of a shuttle bus.
Location
8.0
The location was really nice, offering a different experience compared to other hotels. It was convenient to catch the Up Express to go to the Blue Jays game.
Dining
6.0
The dining experience was average with some lines and fake eggs for breakfast. The service ended quite early at 9:00 am.
Facilities
8.0
The hotel offered convenient facilities like dry cleaning, grocery shopping service, and shops/commercial services.